01jili Cares
At 01jili, we believe gaming should always be a source of entertainment — never stress, never hardship. This page is dedicated to helping every Filipino player on our platform enjoy gaming responsibly, with the right tools and knowledge to stay in control.
Gambling is addictive. Know when to stop.
Under Philippine law and PAGCOR regulations, online casino gaming is strictly reserved for individuals who are 21 years of age or older. This is not just a rule at 01jili — it is the law of the Republic of the Philippines.
01jili enforces this age restriction rigorously. Every new account undergoes age verification as part of our Know Your Customer (KYC) process. Any account found to belong to a person under 21 will be immediately closed and any deposited funds returned.
All 01jili accounts require government-issued ID verification. We accept Philippine passport, SSS, UMID, driver's license, and PhilSys ID.
Underage accounts are permanently closed upon detection. 01jili cooperates fully with PAGCOR's underage gambling prevention programs.
Built-In Protection
01jili provides every registered player with a full suite of responsible gaming tools, available directly from your account settings. These tools are free, easy to use, and designed to keep your gaming experience healthy and enjoyable.
Set a daily, weekly, or monthly cap on how much you can deposit into your 01jili account. Limit reductions take effect immediately. Increases require a 24-hour cooling-off period to give you time to reconsider. This tool helps you stick to a budget and avoid chasing losses.
Set a maximum session duration so the platform automatically reminds you — or logs you out — when your time is up. Long gaming sessions can blur your judgment. A session limit keeps you aware of how long you've been playing and encourages regular breaks.
Enable periodic pop-up notifications during your gaming session that show you how long you've been playing and how much you've wagered. Reality checks are a gentle but effective reminder to pause, reflect, and decide whether to continue or take a break.
If you feel you need a break from gaming, you can request a self-exclusion period ranging from 30 days to permanent exclusion. During self-exclusion, your account is locked and you will not receive any promotional communications from 01jili. This is one of the most powerful tools available.
Set a maximum amount you are willing to lose within a defined period. Once your loss limit is reached, you will be unable to place further wagers until the limit period resets. This tool is especially useful for players who want to protect their bankroll and avoid emotional decision-making.
Our customer support team is available around the clock to assist with any responsible gaming concerns. Whether you need help setting limits, requesting self-exclusion, or just want to talk to someone, our team is here. Reach us anytime at [email protected].
Know the Warning Signs
Problem gambling can affect anyone — regardless of age, income, or background. In the Philippines, it's important to recognize the signs early. Gambling should always be entertainment, not a way to earn money or escape problems.
If you recognize any of the warning signs listed here in yourself or someone you know, please reach out for help. 01jili's responsible gaming tools and support team are here for you — and there is no shame in asking for assistance.
Gambling is addictive. Know when to stop.
Step-by-Step Guide
Requesting self-exclusion at 01jili is straightforward. Follow these steps to temporarily or permanently suspend your account and take a break from gaming.
Access your 01jili account using your registered credentials. Navigate to the Account Settings section from the main menu or your profile dashboard.
Inside Account Settings, locate the Responsible Gaming tab. This section houses all your limit controls, session tools, and the self-exclusion request form.
Select your preferred self-exclusion duration: 30 days, 90 days, 6 months, 1 year, or permanent exclusion. All options lock your account immediately upon confirmation.
Confirm your request. You will receive an email confirmation. If you need additional support, contact our team at [email protected] — we are here to help.
Self-exclusion requests are processed immediately. During the exclusion period, your account will be locked, all promotional communications will be suspended, and you will not be able to register a new account on 01jili. Permanent exclusion cannot be reversed.
Quick Self-Check
This is not a clinical diagnostic tool, but a simple self-reflection exercise. If you answer "yes" to two or more of these questions, we strongly encourage you to use 01jili's responsible gaming tools or seek professional support.
If you answered yes to any of these, you are not alone. Reach out to our support team or use the self-exclusion tool in your 01jili account settings. Taking the first step is the bravest thing you can do.
PAGCOR Guidelines
01jili operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). As part of our licensing obligations, we are required to implement and maintain responsible gaming measures that protect Filipino players from the harms of problem gambling.
PAGCOR's responsible gaming framework includes mandatory age verification, self-exclusion programs, player protection tools, and staff training on problem gambling identification. 01jili is fully committed to upholding these standards and goes beyond the minimum requirements to ensure our players' wellbeing.
Players who have registered with PAGCOR's national self-exclusion list will be automatically blocked from creating or accessing an 01jili account. If you wish to add yourself to the PAGCOR exclusion list, please contact PAGCOR directly.
PAGCOR Responsible Gaming Tagline
"Gambling is addictive. Know when to stop."
Healthy Gaming Habits
Set a budget before you play. Decide how much you are comfortable spending before you log in to 01jili, and treat that amount as the cost of entertainment — not an investment.
Never chase your losses. If you've reached your budget for the day, log out. Trying to win back losses almost always leads to spending more than you planned.
Take regular breaks. Step away from the screen every hour. Grab a snack, stretch, or chat with someone. Fresh eyes make for better decisions.
Keep gaming in perspective. Online casino games at 01jili are designed for entertainment. Winning is never guaranteed. Enjoy the experience for what it is — a game.
Never gamble under the influence. Avoid playing when you are tired, stressed, emotionally upset, or under the influence of alcohol. These states impair judgment and lead to poor decisions.
Play Responsibly at 01jili
01jili is committed to providing a safe, fair, and enjoyable gaming environment for every Filipino player. Use our responsible gaming tools, set your limits, and play with confidence. Must be 21 years or older to register.
21+ only. Gambling is addictive. Know when to stop. Play within your means.